Guaranteed Quality
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Find out more Hide this messageMORE THAN JUST A SUPPLIER
Real value doesn’t come from a supplier, it comes from a partner. Our Guarantee of Quality and Service ensures we’re a partner that delivers competitively and consistently, giving you peace of mind every time.
We believe great partnerships make better businesses. That's why we 're committed to building lasting relationships with our all our customers; providing tailored packaging solutions and services that not only speeds up your processes but also reduces costs, strengthens your operations and protects your reputation.
Our processes are founded upon a solid principle of Quality and Service that underpins everything we do, and we’ve taken great care to ensure it continues that way. Whether you’re a first-time customer or a longtime partner, we want you to enjoy an effortless, risk-free, and ultimately valuable experience with us.
HIGH QUALITY PRODUCTS
We’ve invested heavily in our design and manufacturing technologies, carefully checking our products at every stage to ensure you receive the best quality.
PROMPT REPRESENTATION
Our sales representatives cover a large area of the UK. If you need to speak to someone, we can get a friendly and knowledgeable representative out to you promptly.
FAST QUOTES
We understand how busy you are, and we appreciate how frustrating it can be when you’re waiting for a quote. Our sales team can provide an accurate quotation in a matter of hours.
ON TIME DELIVERIES IN FULL
If we fail to have your collection available, or make your delivery within the agreed time, then we will discount your invoice. That’s our promise.
LEADING LEVEL OF SERVICE
We pride ourselves on excellent customer service. Our friendly staff are always on-hand to assist with any questions or queries you may have.
INNOVATIVE DESIGN AND PROTOTYPING
Our skilled design team are always coming up with new innovative and creative designs, and can provide free prototype samples for size and style testings and approval.
SHORT DELIVERY LEAD TIME
With the investment of new machinery and more staff, we’re continuously reducing lead times and can typically fulfil orders in 5-7 working days.
STOCK AND SERVE
Investment in our new 13,000 sq. ft distribution warehouse means we’re able to provide a larger capacity and a more efficiently run stock and serve solution with next day delivery.
We want to give you a risk-free entry into a relationship with The Corrugated Case Company. Once your account is opened you will have the further benefit of our totally unique Guarantee to ensure your confidence and peace of mind.
DELIVERY GUARANTEE
Unless by prior agreement, if we fail to have your collection available, or fail to make your delivery within the agreed time, we will:
- Discount your invoice by 5% if we are more than 24 hours late
- Discount your invoice by 10% if we are more than 48 hours late
- Discount your invoice by 20% if we are more than 72 hours late
Please note that delivery/collection time is calculated from the confirmation date shown on our order acknowledgement.
ADMINISTRATIVE GUARANTEE
- Price enquiries are responded to within hours.
- All telephone enquiries are responded to within 1 hour.
- Representation within 34 hours of request.
- Waste regulation tonnage reports actioned and returned within 24 hours.
- Account review every six months.
DESIGN AND PRODUCT DEVELOPMENT GUARANTEE
- Fefco samples within 36 hours
- Non-standard design projects within 72 hours.
- POS displays designed and prototyped within 5 days.
Our Guarantee
We are the only box company in the whole of the UK to give
you a written guarantee of service and quality
Mark Wilcockson, MD
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Sectors we work with
We work with businesses in every sector to meet their packaging needs in the most distinct, sustainable, and exceptional ways.
